Shipping Rates
All of our shipments are professionally packed to ensure the safety of your items in route. We reuse shipping materials where possible to reduce waste. Orders ship out Monday-Friday (excluding University holidays).
Domestic Shipping Options
 Cost Range
Moscow In-Store Pick Up FREE
Gift Card Mailing $4.95 per address
Electronic Gift Gard FREE with valid recipient email address
3-5 Day Shipping - $7.95 per order, + $1.00 per item, maximum $17.95*
 $8.95 - $17.95
Guaranteed 3-Day - $16.95 per order + $2.00 per item, max $36.95*
 $18.95 - $36.95
Guaranteed 2-Day - $21.95 per order + $3.00 per item, max $51.95*
 $24.95 - $51.95
Guaranteed Overnight - $36.95 per order + $5.00 per item, max $86.95*
 $41.95 - $86.95
Outside the Continental U.S. - Additional fees apply for Alaska & Hawaii Call 208-885-7112 to request a quote
International - Additional fees apply for international shipments
 Call 208-885-7112 to request a quote
Moscow-Departmental Only - Delivery to University departments on the Moscow campus or surrounding downtown area FREE, but please call 208-885-7112 to make delivery arrangements.
         *Additional fees apply for odd and oversized shipments.

Return Policies
Textbooks & Course Materials Return policies for digital and physical course materials ordered through the VandalStore’s Online Bookstore are managed by our textbook partner, VitalSource.

Physical Books can typically be returned within 30 days if they’re unopened and in new condition. Books marked “not returnable” or that show signs of use may not be eligible.

eTextbooks and Access Codes may qualify for a refund if:
  • You request the refund within 14 days of purchase.
  • You haven’t accessed more than 20% of the content.
  • Access codes haven’t been used.
Digital Subscriptions (e.g. Pearson+, Cengage Unlimited) must remain completely unused to qualify for a refund. Each publisher has specific rules.

View the full VitalSource Returns Policy. To request a return, log in at uidaho.vitalsource.com using your Vandal ID and follow the return instructions.
General (Non-Textbooks) The VandalStore accepts returns for a full refund up to 14 days from the original purchase date (some exceptions apply). Returned items must be in saleable condition.

Refunds will be issued in the same form as original purchase. An original receipt is required for a full refund. If an original receipt isn’t available, the VandalStore may provide one of the following options: an equally valued exchange or a VandalStore gift card for the current price of the item.

If you have any questions regarding returns, please call 208-885-7112.
Gift Cards - Physical and Electronic Gift cards are not transferable and may not be used to purchase another gift card or e-gift card. Unless required by law, GIFT CARDS CANNOT BE RETURNED FOR A REFUND OR EXCHANGE and are not redeemable for cash. If damaged, lost or stolen, gift cards can only be replaced with original proof of purchase for the remaining value in our records at the time the card is reported.
Return Exceptions Art Supplies - The following items cannot be returned: cut goods, all paper products, mat and foam boards, any open product and special orders.

Food/Beverage/Sundries - Non-returnable.

Clothing/Gifts - Undergarments, jewelry, face masks, linens, and articles that have been washed, worn or torn, are non-returnable.

Customized/Personalized - Due to personal configuration, inscription, or design on these products, they are not returnable unless the product was damaged/defective upon arrival.

Shipped Direct from Manufacturer - These items are custom and will NOT be returnable unless the product was damaged/defective upon arrival. Customers will need to contact and work with the manufacturer regarding their return policies.

School and Office Supplies - All school and office supplies must be unopened. Special orders are non-returnable without prior approval and may be subject to a restocking fee.

Technology - Technology may be returned in new condition within 14 days with receipt. Items returned with an opened box will be subject to a restocking fee. Opened accessories may not be returned.

Online Merchandise (Non-Textbooks) All merchandise must be returned within 14 days of its ship date and received in saleable condition. Original shipping and handling charges are non-refundable unless the merchandise is proven defective or the wrong merchandise was shipped. For online orders or items that need to be mailed in, please print a pre-addressed, pre-paid UPS shipping label and send it back to us:

VandalStore
Attn: Returns/Exchanges
710 Deakin Ave.
Moscow, ID 83844

Please include copy of receipt, online order number, your name, phone number and a reason for the return. Refunds will be issued in the same form as original purchase.
Defective/Wrong Merchandise If you receive defective merchandise, or are sent the wrong item(s), please contact us at 208-885-7112.